Viewing Push Notification Overview

Push Notification Overview shows how many notifications are sent by Session AI. The notification metrics for devices and browsers help business users to compare the data between different platforms. It also displays metrics for push notifications sent via executed experience.

📘

Note

If none of the push configurations (web, Android, and Push) are configured, then Push Notifications menu will be hidden under Insights.

To view the push notification overview,

1. Click Insights menu.
2. In Insights, click Push Notifications.
   Push Notification Overview window is displayed.
3. Click the Time Range selector located in the top right corner of the page to Select Time Range.
   The metrics are displayed as per the selected time range.

📘

Note:

The metrics shown for the Push Notification Overview refer to the past 30-days.

The Push Notification Overview page has three panes:
(i) Total: This pane displays the total count of push notifications across the ZineOne platform.
(ii) Metrics Across Devices & Browsers: This pane displays the total number of “Sent”, “Dropped”, “Accepted”, “Reached”, “Interacted” push notifications specific to different platforms.
Note: Here “Dropped” metric displays the total number of actions rejected by push notification service.
(iii) Metrics Across Push Notification: This pane displays metrics for push notifications sent via executed experience.

The Table given below describes different fields present in pane number (iii).

Downloading Push Notification Overview

To download the push notifications overview metrics,

1. In Insights, click Push Notifications.
2. Click the Download icon in the upper right corner of the pane (iii).
   A CSV file is downloaded.

The downloaded file contains the metrics shown in the Metrics Across Push Notifications pane. The filename contains the timestamp of the download initiation in name_yyyy-mm-dd HH mm AM/PM format. e.g., "pushMetrics_2021-12-15859AM".