1. In the Content menu, click Action Templates.
   The Action Template Gallery screen is displayed.
2. Click Create New located in the upper-right corner.
   The Custom Action Templates screen appears.
3. Click Push Notifications.

The following screen is displayed.

4. Click the name text box. The Message dialog box appears. Enter the Name for the template and click OK.
5. In the Content tab on the right side, by default settings to configure an action template for the English language appears.
6. On the Templates screen, enter the following details.

• Title: Enter the title name.
• Subtitle: Enter a subtitle for the message. It is applicable for iOS version 10 or newer.
• Message: Defines the content style. Enter the language-specific text to show only a text push notification.
• Insert Image or enter media URL: User this text box to insert images or media URLs.
• CTA Category: Enter the appropriate CTA category name, which you want your customers to view in the push notification.
  For more information about the CTA category, refer to the Single CTA - Actions and Multiple CTA - Push CTA Buttons topics.
• Sound Name: Enter the custom push notification tone (WAV, AIFF or CAF) files packaged in the customer’s app bundle. To use a custom push notification tone, the WAV files must be packaged under the res/raw folder of your application. If these files are available, then they can be referred by name when the push notification messages are created. When the push reaches the device, the SDK uses the named tone as long as it can find it in the res/raw folder.
• Badge Count: Displays the number of unread notifications in iOS application.
  For more information about attaching badges to the push notification, refer to iOS AppBox Messages.
• Custom Data: Custom Data is used to send extra JSON attributes that are sent along with push notifications. Enter the Name and Value. Use the Add More button to add more custom data. For more information about how to add custom data, refer to the Sending Custom Data topic.

The below-shown image is the sample for the Push Notification Template.

7. Click the Actions tab, select the deep link option from the drop-down list, and then click Save.

The Save as Template window appears.

8. On the Save as Template window, enter the following details:

An auto-increment version number feature will automatically show the version number in read-only format.

• Select Save as an Offer Template
• Device Type (Optional): From the drop-down list, select one or more following device types:
  • Phone
  • Tablet
  • Desktop
• Device SDK: From the drop-down list, select one or more following SDK types:
  • iOS
  • Android
  • HTML5
• Custom Tags (Optional): Type the tag name and press Enter. The tag appears in the text box.

9. Click SAVE. The newly created action template appears on the Action Template Gallery screen.

Once the push action template has been created, the Solution Developer can test it before using it in the Experience. The Test It button allows you to simulate the push notification before using it in an Experience or Interaction. Ensure that the device ID or the customer ID is valid, and the app used for simulation is integrated with the Session AI SDK.

1. In the Action Template Gallery screen, click the Edit icon to open the newly created Push Notification action template.
2. Click the Test it button on the device image.
   The Send Push Notification window appears.
3. In the Send Push Notification window, fill in the following fields:
   • enter Device ID: Enter the appropriate device ID to send a test push to that device.
     OR
   • enter Customer ID: Enter the appropriate customer ID to send a test push to that device.
4. Click the Send button. The system searches for a device or customer based on this information and sends the push notification.
   The search results indicate success or further steps that can be followed in the case of failure.

The Business User will use the Test Push Template created by the Solution Developer to create an experience.

1. While creating an experience, in the Action Editor window, select Push and click NEXT.
   The Select Template section displays all the available templates in the Push category.

2. Select Test Push Template, and click NEXT.
   The Action Editor skips to Chain an Action section since the Solution Developer already provided the content within the action template.
3. If required, choose a deep link and click DONE.
4. Perform the required configuration and publish the experience.
   The Push Notification is delivered to the customer.

1. In theContent menu, click Action Templates.
   The Action Template Gallery screen appears.
2. Click CREATE ACTION TEMPLATE located at the upper-right corner.
   The Custom Action Templates screen appears.
3. Click App Box Messages.
   The following screen appears.

4. Enter the following details:

• Name: Enter the name.
• Editor: Enter the required code snippet.
• Expiration Time (Optional): Allows you to set the maximum length of time, in the YYYYMMDDhhmm format, before the App Box messages are expired.
  • Allow users to select an expiration time when using this template in an experience: Select this checkbox to allow the Business User to set the expiration time while creating experience using this template.
  • Provide an expiration time: Select this checkbox and enter the expiration time. Once a Solution Developer sets the expiration time in the template, the Business User will not see the option to select expiration time during experience creation.

5. Click Save.

The Business User can use the App Box Action Template created by the Solution Developer to create an experience.

1. While creating an experience, in the Action Editor window, select App Box and click NEXT.
   The Select Template section displays all the available templates in the App Box category.
2. Select Sample App Box, and click NEXT.
3. Under Select Template, based on the template configuration, the following fields may appear:

• Message Title: Enter the message title.
• Expiration time: Enter the expiration time in the YYYYMMDDhhmm format.

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Note

The Expiration Time field appears only if the Solution Developer has selected the Allow users to select an expiration time when using this template in an experience option while creating the App Box template. If the Solution Developer has already set the expiration time, this field is not available to the Business User.

4. Select the required content. If required, choose a deep link and click DONE.
5. Perform the required configuration and publish the experience.
   The App Box Messages are delivered to the customer.