Understanding Operations

The Operations section of the Session AI platform shows namespace-level performance metrics. It shows metrics for all the active experiences and different channels used in the namespace.

To view the Operations Overview,

  1. In the Home menu, click the Operations.
    The Operations Overview window displays the metrics for the past 30 days.
  2. In the Time Range selector located in the top right corner, select the desired time range.
    All the metrics are displayed as per the selected time range.

Operations Overview Metrics

The Operations dashboard displays both the namespace level as well as experience level performance metrics.

In each tab, all the top-level metrics are defined at the Namespace level and show the cumulative average for the selected time range. The additional assisted metrics displayed below the chart are Experience level insights for each tab.

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Note

To view and understand the performance metrics on shorter timeframes, select the timeframe between Daily and Hourly.

Click each Tab/Card to view their respective metrics.

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Note:

  • If you hover your mouse pointer on the graph, a tooltip message is displayed. The message shows comparison data between the current and previous periods.

The table given below describes different Tab/Card in Performance Metrics

Tab/CardsDescription
Scored Sessions-Displays the EPP Scored Sessions with at least one ML score generated and are expected to be the subset of total sessions per day with a 5th click event.
Total Sessions- Displays the total number of sessions for the selected period.
-Assisted metrics badge displays the average number of sessions per day
Unique Users- Displays the total number of unique users targeted by active experiences in the selected period.
- Assisted metrics badge displays the average number of unique users visiting per day
Experience Actions- Displays the total number of counts in which actions (Device/App notifications) are sent to the customers.
- Assisted metrics badge displays the average number of actions sent to the customers per day
Sitewide CVR- Displays the average percentage of sessions in which the user interacted with any experiences and placed an order per total number of sessions at the namespace level for the selected time period.
- Assisted metrics badge displays the conversion rate for the active experiences in the selected time period.

Note: Conversion Rate card is shown for Retail namespaces only.
Sitewide RPV- Displays the average revenue obtained per total number of sessions at the namespace level.
- Assisted metrics badge displays the RPV for the active experiences in the selected time period.

Note: RPV card is shown for Retail namespaces only.
Sitewide AOV- Displays the average revenue obtained per total number of orders placed at the namespace level.
- Assisted metrics badge displays the AOV for the active experiences in the selected time period.

Note: Conversion card is shown for Retail namespaces only.

Doughnut Charts

Realtime Events
Events: Displays a bar chart for the real-time count of incoming events in the last 10 Minutes. This card will be auto-updated continuously with the coming events. Hover over the bar to view Time, Events count, and Events/second.

Predictions: Displays a bar chart for the real-time prediction counts for the last 30 Minutes. This card will be auto-updated continuously every 10 seconds.

Channel
Displays the total number of user sessions across different channels. This helps to understand the session distribution across different channels.

Identity
Displays the total number of sessions by visitor identification. This helps to understand the number of visitors if anonymous or known users.

New vs Returning
Displays the total number of sessions by visit recency. This helps to understand if the visitor is a new user or returning user.

Purchase Prediction
Displays the early purchase prediction band. This helps to identify if the user is highly likely to buy, unlikely to buy, or on the fence.