Managing Scheduled Experiences
This section describes the procedures to:
Viewing All Scheduled experiences
- In the Experiences menu, click the Scheduled Experiences tab.
A list of all active scheduled experiences is displayed.
- Name: Name of the experience. It displays the scheduled details (scheduled date and time) for both running and completed experiences.
- Status: Displays the status of the experience. It can be in Draft, Running, Completed, or Paused states.
- Type: Displays an icon-based representation of the action for the experience such as “Banner”, “Alert”, “Fullscreen”, “Raw”, “SMS”, “App Box”, “Push”, “Rest API”, “Script”.
Note: Hover over the icon to view the name of the action type. - Schedule: It displays the schedule details of the experience.
- Last Updated: Displays the date when this experience was last updated and the name of the user who made the last update.
Note: This field is sortable. Click to sort experiences by date.
- Click icon to perform the following activity:
- a. To View Dashboard of the experience
- b. To View Configuration and edit the experience
- c. To view Audit Trail and know detailed information about the experience.
- d. To Clone an existing experience
- e. To Pause if the experience is in “Running” status.
- f. To Start if the experience is in “Pause” status.
- g. To Delete the experience
Updating Experience Instances Version
If any latest version of the experience templates is available, only then the CHECK UPDATES button is seen on the screen.
- In the Experiences menu, click the Scheduled Experiences tab.
- Click the CHECK UPDATES located in the top-right corner of the screen.
The Version Migration window displays a number of upgradable instances and the latest available versions of the template.
- TEMPLATE: Name of the template.
- UPGRADABLE INSTANCES: Displays the total number of experience instances that can be updated to the latest version of the template.
- AVAILABLE VERSION: Displays the latest available version of the template.
- DESCRIPTION: Displays the description of the template.
- ARROW BUTTON (): Click the arrow.
Following information about the current version of the instances is displayed.
- Click Version Info to view details of all the available versions of this template and all the instances created using each version.
The Version Information window appears. - To update the instances, you can perform either of the following and click NEXT:
- Select all the upgradable instances.
- Select the desired upgradable instance.
- Click DONE.
- You can also update particular instances from the list view on the experience screen. A link to update the instance to the latest version appears below the schedule details.
- You cannot set execution priorities for Scheduled Interactions.
Updated 3 months ago