Viewing Session Trends
Session trends are a kind of report showing monthly operational metrics.
To view the session trends, follow the steps given below
- Click the Insights menu.
- In the Insights menu, click the Session Trends tab.
The Session Trends window displays the session count by channel.
The metrics are displayed as per the selected time range.
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The Session Trends page has two panes:
(i) Line Chart: This pane displays a line chart that shows a count of sessions created using Desktop web, Mobile web, Native App, and Other. Also shows total the count of sessions using all channels. Note: When clicking the channel name legend, the line chart for that channel is highlighted with a double line.
(ii) Sessions Count Across all Channels: This pane displays a tabular view of data for all channels' sessions count with their respective months.
Note: All columns are sortable. By default, Columns are sorted in order of descending by Month value.
Field | Description |
---|---|
Month | Displays the name of month and year |
Total | Displays all the channels' total sessions count for the respective month |
Desktop Web | Displays the count of sessions on desktop channels for the respective month |
Mobile Web | Displays the count of sessions on mobile channels for the respective month |
Native App | Displays the count of sessions on Native apps for the respective month |
Other | Displays the count of sessions on other channels (e.g., webhook receiver) for the respective month |
Sessions (Daily Avg) | Displays an average total count of sessions for the respective month |
Users (Daily Avg) | Displays an average of total count of unique users for the respective month |
Downloading Session Trends
To download the monthly session trends metrics,
- In Insights, click Session Trends.
- Click the Download
icon in the upper right corner of the pane (ii).
A CSV file is downloaded.
The downloaded file contains the metrics shown in the Sessions Count Across all Channels pane. The filename contains the timestamp of the download initiation in name_yyyy-mm-dd HH mm AM/PM format. e.g., "monthlySessions_2022-04-05859AM".
Updated about 1 year ago