Viewing Insights


In Insights, Business Users can view and generate reports for their experiences. It helps to understand, how Session AI experiences are impacting customer experiences. It allows you to create charts & dashboards using the data captured in the Session AI Cloud.

A Session AI platform is like a page or panel containing one or more charts and other display controls. Charts are created by fetching data from the platform using an ad-hoc query or a cube.

This will help to:

  1. Understand the current state of all the experiences
  2. Investigate issues with specific experiences
  3. Optimize the overall customer experience.
  4. Build dashboards using a dashboard designer.

The section further describes the following: