---
updatedAt: 2025-06-05T05:25:37.000Z
agentTools:
  projectIndex: https://docs.zineone.com/llms.txt
---

# Creating New Users

This section explains:

* [Creating New Users](https://docs.zineone.com/docs/create-new-users#creating-new-users)
* [Viewing the Audit Trails](https://docs.zineone.com/docs/create-new-users#viewing-the-audit-trails)

## Creating New Users

To create a new user, the Administrator needs to follow the below-given steps:

1. Log in to the Session AI platform.
2. In the **Admin** menu, click the **Portal User** tab.
   The **Portal Users** screen will be displayed.
3. To create a new user, click **Create New**.

<Image align="center" src="https://files.readme.io/bd86e21-Creating_Users.png" />

Define **New User** information page will be displayed

4. Enter the following fields:

* **Login ID**: Enter the user ID for your namespace.
* **Password**: Enter the password for the ID.
* **Primary Email**: Enter the user's primary email ID to mail the login credentials.
* Enter the **First Name LastName** for the user.

5. Activate User: While creating a new user **Activate User** option will be disabled. It is enabled for already present users. It helps to **Delete** the user and to **View Audit Trail** of the user
6. Send Weekly Email: Enable to get the weekly email for the user.

**Note**: Admin can add domains in [Configurations Settings](https://docs.zineone.com/docs/configuration)

7. Select the valid option for the user from the roles listed below.
8. Click **Save**.

<Image align="center" className="border" border={true} src="https://files.readme.io/9cf1348-Portal_user.png" />

> 📘 Password Policy
>
> * All fields are mandatory.
>   * In case you have logged in using Single Sign-on (SSO), the primary email ID is optional.
>   * Password policy can be configured.
>     For more information about configuring the password policy, refer to [Configure Password Policy](https://docs.zineone.com/docs/configuration#configure-password-policy).
>   * The user must use these credentials to log in to the C3 console. On your first login, the system prompts you to reset your password.

## Viewing the Audit Trails

The Audit Trail feature displays the user's activity history on the Session AI platform and its following details:

* The user who performed the action
* The timestamp of the action
* The object that was affected
* The resultant action

To view the audit trails, follow the steps given below:

1. Click <img src="https://files.readme.io/b6fa4c2-Elips.png" height="20px" width="20px" /> icon.
2. Click the Audit Trail.

![](https://files.readme.io/ae19bcc-UserAudit.png "UserAudit.png")

3. **User** Audit Trail page with all history details will be displayed.

![](https://files.readme.io/acd1671-auditUser.png "auditUser.png")

> 📘 Note:
>
> The Administrator can also view the audit trail for individual users.